©2017 IncrediBuys, LLC.
Frequently Asked Questions
Here at IncrediBuys we work hard to make the buying experience as effortless and rewarding as possible. Below you can find a few of the common questions people sometimes have.
What is IncrediBuys! and who's behind it?
IncrediBuys.com LLC is owned and operated by eFamily Network, Inc. based in Pleasant Grove, UT. The gang at eFamily Network has been in the web development and marketing game for about a decade so we really know our stuff.
I only see one item, do you have anything else?
Not right now. We’re not saying that will never change, however, currently we sell one item per day until it is sold out or until 11:59pm mountain time when it is replaced with another IncrediBuy! Each item we sell is in stock and typically ships within 2-3 business days.
What is the schedule for new items?
We offer a new item every single day. A new product is released every day at 12am Mountain Time, seven days a week(which is actually the middle of the night). If a product sells out we still won’t list a new item until 12am Mountain Time of the next day (again- the middle of the night). We’ll let you know when a product is sold out.
I missed yesterday's item, can I still get one?
Not likely . Each IncrediBuys.com product is discontinued at 11:59pm Mountain Time. If you are really lucky you may see it listed again in the future. If the item is really popular we will do our best to get more. We really want you to be happy but sometimes there is no more to be had and in that case we hope you will accept our apology and find something on our site in the future to fill the void. Unfortunately, we don’t allow backorders, and we have no waiting/notification lists. You can be notified of the current product. Just click here to see your notification options.
Is there anyone there I can talk to?
Sure! Give one of our customer service agents a call at 844-227-5880 (Toll Free). We are happy to help you anytime between the hours of 9am and 5pm mountain time, Monday through Friday (except major holidays, of course). You can send an email anytime to email@example.com and you will get a reply in no longer than 1 business day.
Will I receive customer support like I'm used to?
We would love to say yes but the truth of the matter is that we sell so many different products that it would be impossible to be experts on everything. We will be experts with shipping issues, etc. If you have questions about a specific product we suggest you look at the manufacturers web site, try calling the manufacturer or try finding the information you need somewhere else online. Try Google’ing your problem. Chances are that someone on the World Wide Web knows the answer to your question. Consider selling your product on eBay. You will probably turn a nice little profit. If you must return it to us, then follow on to the next FAQ entry.
How do I return a defective product?
Unless we specifically tell you not to, please call the manufacturer of the product you bought. You might get a replacement of a new or better model of the item from them. If we still haven't convinced you otherwise, email firstname.lastname@example.org with your IncrediBuys order number, the name of the product you are returning, and the detailed problem with the item. We will respond with return authorization within 1 business day. Please be aware that we are not likely to have a replacement item in stock so the best we can do is offer a refund. Oh! And by the way, return freight will be at your expense. Again, you will probably get a better deal from the manufacturer.
What payment options do I have?
You can pay for your orders using VISA, MasterCard, or a Paypal account that is tied to a credit card. We do not accept checks or money orders.
Why isn't my state/country/province listed; do you ship internationally?
No, we do not ship outside of the continental United States at this time. Have you ever thought about moving to the US? This gives you one more reason.
How can I track my order?
Regardless of shipping method, you will get a tracking email once your order ships. You can check your order status by logging in and clicking the "My Account" tab at the top of the page.